Tag: #video

Public Servants Presenting at GTEC This Week

Public Servants Presenting at GTEC This Week

October 31, 2016 | By | Add a Comment

From Tuesday to Thursday, this year’s much anticipated GTEC (Government and Technology Conference) is being held in Ottawa with public servants at all levels of government participating and presenting.

John Messina, the Chief Information Officer for the Government of Canada will be speaking at a concurrent session titled, “Strategically Transforming IT in the Government of Canada” on Wednesday November 2 from 1:30 p.m. to 2:30 p.m. (EDT).

Public servants from the federal government who will also be speaking:

  • Jeff Lamirande, Agriculture and Agri-Food Canada
  • Francois Dicaire, Canada Revenue Agency
  • David Young, Canada Revenue Agency
  • Nick Frate, Canada Revenue Agency
  • Nadia Diakun-Thibault, Communications Security Establishment
  • Scott Jones, Communications Security Establishment
  • Dave Sabourin, Communications Security Establishment
  • Joe Waddington, Communications Security Establishment
  • Kelly Gillis, Innovation, Science and Economic Development Canada
  • Chrystia Chudczak, Innovation, Science and Economic Development Canada
  • Jodi LeBlanc, National Managers’ Community
  • Lauren Hunter, Natural Resources Canada
  • Val Thomas, Natural Resources Canada
  • Martin Berry, Policy Horizons
  • Matthew Mendelsohn, Privy Council Office
  • Laura Wesley, Privy Council Office
  • Adam Hatfield, Public Safety Canada
  • Adrian Cloete, Service Canada
  • Nasser Alsukayri, Shared Services Canada
  • Ron Parker, Shared Services Canada
  • Jaimie Boyd, Treasury Board
  • Ryan Androsoff, Treasury Board
  • Pamela Stewart, Treasury Board
  • Nicholas Wise, Treasury Board

Other Links

For the program list and schedule, click here.


Watch highlights from day one of last year’s event here:

Watch highlights from day two of last year’s event here:

Deputy Minister for Phoenix Provides Update – July 28

Deputy Minister for Phoenix Provides Update – July 28

August 2, 2016 | By | Add a Comment

The Deputy Minister responsible for overseeing the implementation of Phoenix provided another update to all public servants last week, saying that the timeline for resolving pay issues would run until the end of October.

At the same time, public servants took to social media to demand accountability, and compensation advisors reiterated that neither senior management, nor unions listened years ago when they advised that Phoenix wouldn’t work, nor did unions protect those who were faced with losing their jobs:

“Not only did mgt not listen, the unions didn’t listen nor did they stand up for us.”

In last week’s update, there was news that a new call centre has been established in Toronto with 100 agents and more to come.

Up until now, public servants have not been able to reach anyone at the pay centre in Miramichi with callers waiting endlessly on hold, getting a busy signal or being hung up on.

Public Works says this new call centre will ensure that all employees are able to speak to someone with a minimal wait time, while reducing the burden at Miramichi and reducing the number of dropped calls.

In one day, the Toronto call centre received 2,500 calls with Public Works maintaining that no calls were dropped and the average wait time was under four minutes.

Public Works says that call centre agents there will be able to provide updates on when pay requests will be addressed and how long they will take to be resolved. Public servants with more complex pay questions will be referred to a pay advisor using a case status form.

A compensation advisor in the pay centre will then call back employees reporting issues in priority 1 and 2 groups within 48 hours.

Public Works shared this infographic, outlining the types of priority cases and their timelines:

Click to enlarge.

Public Works is also working on:

  • enhanced tools and additional training for both employees and managers in PWGSC and other departments;
    • the first set of tools will include job aids, tutorials and webcast events made broadly available across the public service in the coming weeks;
  • developing additional mandatory training with the Canada School of Public Service to help employees and managers;
  • a toolkit for managers with reference materials, such as checklists and tips, in an effort to help employees who are experiencing pay issues. The toolkit will be provided to managers through departmental human resources branches;
  • proceeding over the next few months with planned enhancements to Phoenix, which will increase automation, thereby reducing the number of manual steps required and speeding up the timelines; and
  • exploring options with Treasury Board and unions to support employees who have faced financial hardship because of inaccurate or missing pay. The Government will set up a claims process to reimburse employees for the out-of-pocket expenses incurred. This could include penalties for missed payments and insufficient fund charges. Employees are asked to keep track of the expenses incurred. Once the process is set up, instructions will be provided on how to submit claims for reimbursement.

Lastly, it was revealed that additional privacy breaches have occurred; four employees were able to access the names and identification numbers (PRIs) of employees from other departments.

The Deputy Minister said the Office of the Privacy Commissioner has been informed.


Watch CBC’s video of last week’s technical briefing which include questions and answers here:

Other Links

Read the Deputy Minister’s full update here.

2016 Government of Canada Workplace Charitable Campaign Launches September 7

2016 Government of Canada Workplace Charitable Campaign Launches September 7

July 26, 2016 | By | Add a Comment

On Wednesday September 7, the 2016 Government of Canada Workplace Charitable Campaign (GCWCC) launches.

The kick off takes place from 11:30 a.m. to 1:30 p.m. (EDT) at Rideau Hall.

This year’s national Co-Chairs are William Pentney, Deputy Minister from the department of Justice and Marie Lemay, Deputy Minister from Public Services and Procurement Canada.

2015 Launch Highlights

To read highlights from last year’s launch at Rideau Hall, click here.


Watch last year’s video with the Co-Chairs from then here:

Other Links

Key Dates

Download key dates for this year’s GCWCC here. (Updated June 27)

Training for Volunteers

To download training materials and tools for volunteers, click here.


To download calendars, cut-outs, Powerpoint templates, certificates, thermometers, brochures, posters and more, click here. (National)

To download calendars, cut-outs, Powerpoint templates, certificates, thermometers, brochures, posters and more, click here. (NCR)

Update: Former Clerk Janice Charette Confirmed as High Commissioner to the United Kingdom

Update: Former Clerk Janice Charette Confirmed as High Commissioner to the United Kingdom

July 19, 2016 | By | Add a Comment

This morning, the Minister of Global Affairs confirmed several diplomatic appointments via news release.

This included confirmation that former Clerk Janice Charette becomes High Commissioner to the United Kingdom of Great Britain and Northern Ireland.

Janice Charette replaces former B.C. Premier Gordon Campbell who was serving as High Commissioner since 2011.

Ms. Charette is no stranger to the UK as she visited public servants and public service leadership there in her role as Clerk, speaking about women leaders in the public service.

Public servants reacted with emotion and gratitude upon learning that she would be moving on from her role as Clerk back in January.

Her departure as Clerk came as a surprise to many, who expected her to depart at some point but not as early.

Many public servants have been wondering what Ms. Charette would do next but since leaving her role as Clerk, she has been active on social media, still engaged and championing awareness around mental health.

Ms. Charette made mental health in the workplace a priority for the public service in the Clerk’s annual report to the Prime Minister last year and continues to be a priority for the public service in Clerk Michael Wernick’s report on the public service for this year.


Watch Janice Charette have a discussion about women leaders in the public service with UK public servants here:

Other Links

Read the official news release on the diplomatic appointment here.

Follow Janice Charette on Twitter here.

PWGSC Says 80,000 Employees Having Pay Related Issues; Apologizes

PWGSC Says 80,000 Employees Having Pay Related Issues; Apologizes

July 19, 2016 | By | Add a Comment

In yesterday’s technical briefing to the media, Public Services and Procurement Canada (PSPC/PWGSC) confirmed that 80,000 employees have been experiencing pay related issues as a result of its new pay system, Phoenix.

Mixed Reaction

While the Deputy Minister did offer an apology, overall reaction was mixed.

Some were vocal in saying that they think the department is still not doing enough and they want the appropriate senior leaders responsible to be held accountable:

“to say the system is functioning and message all federal employees saying ‘we’re experiencing a few problems last week’.. Disgusting. Someone needs to take accountability for this.”

“Incompetent planning”

“Unbelievable and unacceptable”

There was also some positive feedback for Public Works’ consistent and proactive communications approach as of late to public servants on action being taken and progress made to resolve the issue:

“impressive and positive leadership on live Facebook stream on fixing Phoenix pay system”

Apology From the Deputy Minister

The Deputy Minister began the briefing with personal comments before the update. She noted that she only joined the department three months ago but in that short time, this file and ensuring that public servants are paid has become her top priority:

“I am deeply concerned about the pay problems reported by public servants. Since joining the Department on April 11, I have personally spent an enormous amount of time working on this file. Ensuring that our staff are paid what they earn is my top priority. This situation is completely unacceptable, and we are all working around the clock to resolve these problems as quickly as possible.

The system, as a whole, is not functioning.

I’ll apologize to anyone who’s suffering hardship, financial or other, with no problem.”

The Numbers

As of Friday July 15:

  • 720 employees have contacted the pay centre to flag they are not receiving any pay;
  • 486 will receive a payment on July 27;
  • 1,100 employees have reported pay issues around leave or exiting the public service (i.e. maternity or parental payments, long-term disability, severance payments or requests for records of employment); and
  • 80,000 employees are missing supplementary pay, such as acting or extra duty pay, and salary increment adjustments.
What Went Wrong
  • Accumulation of a large backlog of unprocessed pay because of the learning curve for Phoenix users as they adjusted to new processes;
  • Underestimated the amount of time it would take for all users to become trained and familiar with the system; and
  • Close to 40,000 old and backdated employee cases were in the system and needed to be processed when Phoenix came online.
Priority Case System
  • Employees not receiving any pay is the top priority; this includes missing pay for new hires, including students, or pay that was not restarted for employees returning to work from leave without pay;
  • Second priority are cases related to employees going on leave or exiting the public service; these include maternity or parental payments, long-term disability, severance payments or requests for records of employment; and
  • Third priority is the backlog of employee cases where they are receiving regular pay, but are missing supplementary pay, such as acting or extra duty pay, and salary increment adjustments.
Actions Being Taken
  • Technical enhancements are being made to Phoenix so that each department can view all their transactions in the system;
  • An email notification system is being added so that managers are notified when they have a pending transaction to approve; This will help pay requests flow more quickly through Phoenix;
  • Phone line capacity at the pay centre in Miramichi will be increased to ensure that employees calling to report an issue with their pay can get through and speak to someone;
  • Supporting employees who have faced financial hardship because of this situation and exploring options to allow claims for the reimbursement of various expenses incurred because of inaccurate or missing pay. This could include penalties for missed loan payments, insufficient funds or late payments for student tuitions;
  • Employees in Gatineau and in Miramichi are working extra hours to resolve pay issues as quickly as possible;
  • Treasury Board has reached an agreement in principle with the Public Service Alliance of Canada to re-hire a number of pay advisors/compensation specialists to support the satellite pay office. The agreement in principle covers former employees who were laid off over the course of the past year and received a payment or an education allowance under the terms of the Work Force Adjustment Directive. With this agreement, PWGSC will reach out to departments to obtain their list of former pay advisors and compensation specialists‎, and communicate with former employees to gauge their interest in coming back; and
  • the Minister of PWGSC has asked the Auditor General of Canada to review the implementation of the Phoenix system.
Reaching Out to Retired Public Servants

Yesterday, the National Association of Federal Retirees sent out a message to its members, looking for retired compensation advisors interested in being rehired for several months to help with the backlog.

Retired public servants who may be interested can follow-up here.

Other Links

To read the transcript from the technical briefing, click here.


Watch PWGSC’s Facebook Live of just the technical briefing here:

Watch CBC’s video of the technical briefing which include questions and answers here:

Public Servant Ignites ‘Little Voice Movement’

Public Servant Ignites ‘Little Voice Movement’

July 18, 2016 | By | Add a Comment

One public servant is leading the charge behind a movement to inspire ideas and empower communities.

The initiative is called the ‘Little Voice Movement’ and it’s based on the children’s book ‘Little Voice’ by Amanda Bernardo from Parks Canada, which she wrote and self published last year:


The book aims to help children be confident, creative, ambitious and proud of who they are by listening to their inner voice and drawing from their inner strength.

The newly launched Little Voice Movement is about, “inspiring children, adults, teachers, parents and entire communities to listen to their little voice. There is no age limit, no time limit, simply a commitment to inspire others.”

How to Join the Movement

To join the Movement, one just has to register to become a Little Voice Ambassador. By registering, Ambassadors can then create their own inspirational movement in their community.

Whether they choose to support a school, an important cause, or someone’s future, Little Voice donates $5 dollars from every book sale that Ambassadors have made to support their movement.

So far, the book has raised close to $7,000 for the Alzheimer Society of Canada.

Little Voice continues to donate a portion of every book sale to the Alzheimer Society of Canada while supporting the many more movements of Little Voice Ambassadors across Canada.

The Story Behind Little Voice

The idea for Little Voice originated after Bernardo graduated university and was faced with career uncertainty.

That prompted Bernardo to express herself through poetry about lack of confidence and life uncertainty.

It wasn’t until she began volunteering with the Ottawa Network for Education and reading to children that she realized that they were also struggling with the same issues, as can anyone of any age.

She then went back to one of the poems she had written and decided to turn it into a children’s book.

And thus, Little Voice was born.

Other Links

Learn more about the Little Voice Movement here.

Register to become a Little Voice Ambassador by clicking here.


Watch Amanda Bernardo speak about creativity and innovation in a Future Leaders of Ontario minute mentoring segment here:

Watch the television announcement for the Little Voice Movement here:

Public Servants Get Real About Diversity in the Public Service

Public Servants Get Real About Diversity in the Public Service

June 28, 2016 | By | 1 Comment

Yesterday was Canadian Multiculturalism Day, which the Clerk and departments/agencies were promoting awareness of online:

The topic of diversity in the public service has been a recurring one this month.

First, Public Works and Government Services Canada produced a short video starring public servants titled, “Show Your Colours” to promote awareness around fighting homophobia and transphobia:

Secondly during National Public Service Week, the Clerk was direct with his remarks during his first television interview when he stated that, “the public service has work to do in all aspects of diversity, frankly.”

This was followed by public servants continuing an honest and open discussion on diversity in the public service, as it was the theme for this month’s LeadersGC event.

This month’s LeadersGC was co-hosted by Christine Donoghue, President of the Public Service Commission.

When public servants were asked which HR tools are needed so that leaders at all levels can benefit from inclusion in the workplace, many public servants responded by saying that staffing processes need to be reevaluated so that hiring managers can ‘cast a wider net’ and hire based on best fit.

The Public Service Commission did recently launch the new direction in staffing on April 1, meant to give hiring managers more flexibility and the ability to tailor staffing requirements according to their own unique business needs.


Question 1) The terms diversity and employment equity are often used interchangeably. What is the difference between them?

Question 2) With Canada’s changing demographics, do you think that employment equity groups reflect Canadian society?

Question 3) What are the risks of not adopting an approach that encourages diversity and inclusion at work?

Question 4) Tell us about how your contribution through your own diverse identity has led to a successful outcome at work.

Question 5) What are some ways to effectively manage the challenges associated with diversity in a team?

Question 6) What action is the public service taking to foster an inclusive workplace and increase the understanding of diversity?

Question 7) What HR tools are needed so that leaders at all levels can benefit from inclusion in the workplace?

Question 8) What kind of efforts and initiatives would you personally undertake to ensure a commitment to diversity and inclusion?

Other Links

Read the official Storify from the LeadersGC chat on diversity in the public service by clicking here.

Public Servants Pay Tribute to Andrew Treusch

Public Servants Pay Tribute to Andrew Treusch

June 21, 2016 | By | Add a Comment

Commissioner of the Canada Revenue Agency (CRA), Andrew Treusch, humbly transitioned from active public servant to retired public servant at the end of National Public Service Week last week:


Public servants spanning across departments and agencies thanked Andrew Treusch for his leadership and the difference he’s made not only at the CRA but also his legacy in the public service and his service to Canadians:

Throughout his time at the CRA, the Agency has been repeatedly named a top employer for youth, a top employer to work for, and recipient of healthy workplace awards.

Under Andrew Treusch’s leadership, the CRA is one of the only departments/agencies to ever break Twitter and have the hashtag for an internal agency event trend in the number one spot, across the country.

Andrew Treusch’s career in the federal public service began in the early 1980s.

He joined the department of Finance in 1984, and then moved to the Privy Council Office, the Treasury Board Secretariat and the Department of Human Resources and Skills Development in positions of increasing responsibility.

In 2007, Mr. Treusch was named Executive Director to the Competition Policy Review Panel, chaired by L.R. Wilson. The Panel’s mandate was to review competition and investment policies and to report to the Minister of Industry.

Mr. Treusch was appointed Associate Deputy Minister of Environment Canada in June 2008 and later Associate Deputy Minister of Public Works and Government Services Canada in September 2009.

In December 2012, Andrew Treusch was appointed Commissioner of Revenue and Chief Executive Officer of the CRA.

In 2014, he was National Chair of the Government of Canada Workplace Charitable Campaign (GCWCC) and quickly earned the status of social leader, having a strong presence on social media and being accessible and visible to public servants at all levels.

Then in 2015, Mr. Treusch was the first special guest Executive to co-host the inaugural LeadersGC event, a monthly Twitter chat started for public servants by public servants.

Hopefully he will continue to stay active and visible on social media, continuing to be a role model to so many public servants and sharing the next chapter of his adventures with all.

From the Archives

Watch Andrew Treusch as a panelist at IPAC’s “What Keeps Deputy Ministers Up at Night”:

Andrew Treusch rocking it out at the GCTalent Show for the 2014 GCWCC:

Andrew Treusch gets buckets of cold, hard change dumped on him to raise funds for a good cause:

Andrew Treusch in the 2015 video for the GCWCC:

Other Links

Stay in touch with Andrew Treusch and follow him on Twitter here.

With files from here.

Clerks Says Diversity and Generational Change are Biggest Challenges

Clerks Says Diversity and Generational Change are Biggest Challenges

June 16, 2016 | By | Add a Comment

In his first television interview in his capacity as Clerk, Michael Wernick told CBC television that his biggest challenge will be presiding over the generational change that is taking place in the public service.

This is in line with recruitment being one of his priorities for the public service this year in his latest annual report.

In the interview, the Clerk said that’s why it will be important to ‘professionalize HR’ in the public service and to be able to recruit people from the outside right into the senior ranks of the public service.

This is one of the reasons why the Privy Council Office (PCO) has put out a request for proposals (RFP) for, “services to develop and help maintain an inventory of potential candidates for consideration by the Privy Council Office for possible appointments to senior leadership positions in the deputy minister cadre.”

After the creation of the inventory, it is expected that PCO would draw on it as it supports the Prime Minister by identifying deputy minister candidates for consideration.

It is anticipated that after initial creation of the inventory, it would need to be updated every two months.

When asked about diversity, the Clerk admitted the challenge in having a public service that looks like Canada, most notably in the senior ranks.

“We have work to do in all aspects of diversity, frankly,” the Clerk said.

“However, I’m quite confident that in a few years, you’ll see a very different looking senior public service.”


To continue the discussion on diversity, participate in today’s LeadersGC online chat happening at 8 p.m. (EDT) with the President of the Public Service Commission.

Other Links

Read the original request for proposal here.


Watch the Clerk in his own words here: (starts at the 21:45 mark)

History Made as PM Kicks Off National Public Service Week 2016

History Made as PM Kicks Off National Public Service Week 2016

June 14, 2016 | By | Add a Comment

By mid-morning yesterday, public servants were wondering when was the last time a Prime Minister ever kicked off National Public Service Week:

The answer is never, which the Canada School of Public Service confirmed:

At yesterday’s town hall with Clerk Michael Wernick, it was the first time ever a sitting Prime Minister addressed the public service for National Public Service Week.

The event even drew in audiences from overseas:

The event was billed as a town hall with the Clerk via the Canada School of Public Service to discuss empowering young public servants but the Prime Minister was also on hand as a surprise guest in his capacity as Minister of Youth.

In addition, the President of the Treasury Board and Maryam Monsef, Minister of Democratic Institutions were also there as surprise guests.

Some public servants questioned why the event couldn’t be more inclusive and be framed around empowering all public servants instead of just one demographic:

“how about empowering all public servants? “Generations” represent richness of experience AND fresh perspectives”

“How about we start empowering the ones who are there now?”

The event began with a video montage of public servants sharing their public service pride:

While there were inspiring messages to public servants from the guest speakers, there were also honest ones. The Prime Minister was up front about the importance of ensuring that young public servants have the tools to be active, engaged, connected decision makers. He continued to say that the public service is still not doing a very good job of adapting to advances in mobile technology.

The Prime Minister speaking with public servants:

The President of the Treasury Board also spoke about the challenges surrounding modernizing the public service. He reiterated that it’s clear the IT infrastructure needs to be upgraded in the public service. He added, that this is an area where millennials can provide support in, as they can relate to and understand, being brought up with a digital by default mindset.

The Clerk reiterated that GCTools such as GCConnex and GCPedia are there for public servants to use in order to collaborate and innovate. Read the Clerk’s message below to all public servants for National Public Service Week.

The Minister for Democratic Institutions stressed the importance of mentoring, and shared that she’s had over one hundred mentors throughout her career to date. She also said, that if it wasn’t for the support from her mentors, she wouldn’t have found the courage to run for member of Parliament.


Clerk’s Message

National Public Service Week is a time to recognize the contributions of Canada’s federal public servants. As Clerk of the Privy Council, I am pleased to tell you that what I see in the Public Service today inspires me and gives me hope for the Public Service of tomorrow.

I see federal public servants embracing technology to find innovative solutions to complex problems; making strides in creating healthy workplaces; and finding new ways to collaborate with partners and stakeholders inside and outside government.

I see a Public Service that is committed to ongoing learning and to renewing and reinventing itself. This makes me proud. Public servants know this is what we need to do to meet Canadians’ rising expectations and to build a better country for the good of all. During National Public Service Week, we also need to celebrate the abiding values of the Public Service that will not change: respect for democracy, respect for people, integrity, stewardship, and excellence. Most recently, these values shone in our response to the wildfires in Alberta. You can find out more about the great work being done across the Public Service in my Annual Report to the Prime Minister.

I want to thank all of you for your contributions over the past year. You did a tremendous job. The Right Honourable Justin Trudeau, Prime Minister of Canada, also values the contributions you make. I encourage you to read the message he issued yesterday.

In celebrating National Public Service Week with fellow federal public servants and in conversations with friends, family and neighbours, I want to encourage every one of you to reflect on the importance of the Public Service to Canada and to take great pride in the work you are doing.

Michael Wernick
Clerk of the Privy Council and Secretary to the Cabinet

Other Links

Read the Clerk’s official message to all public servants on his Facebook page here.

Read the official Storify from the town hall by clicking here.